ADA Services
The Chicago Police Department (CPD) is committed to supporting individuals with disabilities and ensuring full compliance with the Americans with Disabilities Act (ADA). Through policy development, staff training, and ongoing community engagement, CPD works to promote accessibility, equity, and respect for the rights of all individuals. The Department continues to implement practices that remove barriers to services, improve communication access, and foster a culture of inclusion for people with disabilities, both within the Department and in the communities it serves.
ADA Services for the Deaf and Hard of Hearing Community
To report an police emergency, the Deaf or Hard of Hearing Community should dial 9-1-1. For non-emergency situations, the Deaf or Hard of Hearing Community may communicate with the Chicago Police Department 24 hours a day by calling 3-1-1.
ADA Policy
The Americans with Disabilities Act (ADA) is a Federal civil rights law. It gives Federal civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in State and local government services, public accommodations, employment, transportation and telecommunications.
Ensuring equal access to police services and facilities for persons with disabilities is required by the ADA. The recent consent decree mandates reforms throughout the Chicago Police Department to ensure the efforts to comply with the ADA.
Everyday members of the Chicago Police Department encounter individuals that have special needs for accommodations. As a department, it is paramount that we strive to meet these needs during every interaction. One particular group covered under the Americans with Disabilities Act are those with language access needs. Special Order S02-01-01 “People with Disabilities” specifically section III/B/3, reminds Department members who require a sign language interpreter to communicate with a person who is deaf, hard of hearing, or has a speech requirement will: contact CPIC to request a sign language interpreter.
Deaf, DeafBlind, or Hard of Hearing Persons in Need of Assistance
If you are Deaf, DeafBlind, or Hard of Hearing and in need of specific support or accommodations, such as needing an in-person interpreter, you can contact CPD’s ADA Compliance Officer, who will ensure an interpreter is provided.
CPD’s ADA Compliance Officer
The role of the ADA Compliance Officer is to coordinate CPD’s efforts to comply with the ADA, serves as a resource to assist CPD members in providing meaningful access to police services for individuals with disabilities and act as a liaison between CPD, MOPD and individuals with disabilities. The ADA Compliance Officer conducts reviews of the effectiveness and implementation of the CPD policies, practices and training. In addition, provides technical support to ensure appropriate disability accommodations are provided in CPD programs and services.
You can contact CPD’s ADA Compliance Officer at:
Email: ADACoordinator@ChicagoPolice.org
Phone: (312) 745-5841 (Monday – Friday 8:00 am to 4:00 pm)
Annual Reports
2024 Annual Report
File a Complaint or Compliment an Officer
File a Complaint concerning violations of the ADA:
Bureau of Internal Affairs (BIA)
(312) 745 6300 or 6310
Free Relay Service Dial 711
Civilian Office of Police Accountability (COPA)
(312) 746 3609
https://www.chicagocopa.org/
Free Relay Service Dial 711
ADA-related CPD Policies
- Interactions with Persons with Disabilities – click here to view the policy
- Interactions with Persons with Non-Visible Disabilities – click here to view the policy
- Interactions with Persons with Physical Disabilities – click here to view the policy